Our old toaster of many, many years decided to give up on us finally – we’ve had the toaster since before I arrived in Canada – it was a white toaster and it never worked right for me. Normally, we would have to watch the toaster – so it won’t burned the toast. When we finally bought this one from our local mall – we wanted something that was better since we had a gift card from Zellers from the points we’ve collected for years. So basically, this toaster was free – hehe! This toaster can do defrosting, reheating as well as toasting your bagel (woohoo!) – thus far I do like that toaster – but it was a brand that I’m not familiar with – oh well – as long as it works eh.